Privacy Policy

For any question about your personal data, you can contact us at:

[email protected]

We may collect the following categories of data.

Account data:

• last name
• first name
• email address
• encrypted password or authentication identifier
• preferred language
• country
• role
• subscription plan
• team or organization information

Professional data:

• company name
• logo
• phone number
• business address
• billing information
• quote or report preferences

Client data entered by the user:

• client's name
• phone number
• email
• project address or location
• contact information
• project notes

Solar project data:

• system type
• country
• city
• approximate location
• electrical appliances
• rooms/spaces
• load profile
• components
• panels
• batteries
• inverters
• wiring
• protection devices
• sizing results
• budget
• quotes
• PDF reports
• technical assumptions

SolarDim Home monitoring data:

• solar production
• consumption
• battery status
• grid power
• inverter status
• alerts
• diagnostics
• energy history
• connection status
• installation identifiers
• device identifiers
• date and time of measurements

Technical data:

• IP address
• device type
• browser
• operating system
• error logs
• security events
• login dates
• session identifiers
• interface preferences

Payment data:

• plan selected
• amount
• currency
• payment status
• transaction identifier
• payment provider
• payment date

SolarDim does not directly store sensitive card information when payment is processed by an external provider.

You should not enter sensitive data unnecessary to the service into SolarDim, for example:

• health information
• political opinions
• religion
• trade union membership
• biometric data
• unnecessary identity documents
• unrequested sensitive financial information

If you enter such information without necessity, you assume responsibility for it and may ask us to delete it.

We use data to:

• create and manage your account
• provide SolarDim Pro and SolarDim Home
• save your projects
• perform sizing calculations
• generate reports, quotes and exports
• import or export projects between SolarDim Pro and SolarDim Home
• display energy monitoring
• manage connected devices
• send alerts or notifications
• manage payments and subscriptions
• provide customer support
• improve security
• prevent fraud
• fix bugs
• improve the user experience
• comply with our legal or regulatory obligations

Depending on the country and context, we process data on the basis of:

• performance of the requested service
• your consent when required
• our legitimate interest in securing and improving the service
• compliance with legal obligations
• the necessity to manage the contractual or pre-contractual relationship

When you use SolarDim Pro to manage your own clients, you are responsible for ensuring you have the right to enter and process this data.

You must inform your clients that SolarDim is used when their personal data is entered into the platform.

SolarDim then acts as a technical provider helping you store, organize, calculate, export or transmit project-related information.

SolarDim Home may receive data from:

• a SolarDim dongle
• an ESP32 connected to an inverter
• a manufacturer API
• a compatible device
• a manual or simulated source

This data is used to display installation status, produce statistics, generate alerts, and assist with diagnostics.

Certain technical data may be shared with the installer only when the user authorizes it or when necessary for the requested support.

We may share certain data with providers necessary for the service to function, for example:

• cloud hosting provider
• database provider
• authentication service
• email service
• payment service
• monitoring service
• error-tracking tool
• support provider

These providers may only use the data to deliver the requested services.

We may also share data where required by law, to protect our rights, prevent fraud, respond to a competent authority, or ensure the security of the service.

We do not sell users' personal data.

Payments may be processed by an external provider such as CinetPay, Stripe, or another provider indicated at the time of payment.

The payment provider may collect information necessary for the payment, under its own terms and privacy policy.

SolarDim only retains the information necessary to manage the transaction:

• transaction identifier
• amount
• currency
• status
• plan selected
• date
• provider reference

SolarDim may use providers located in different countries.

Your data may therefore be processed or hosted in a country different from your country of residence.

Where necessary, SolarDim strives to use appropriate safeguards to protect data, including access controls, contractual obligations, encryption where possible, and restrictions on use by providers.

We retain data only for as long as necessary for the purposes described in this Policy.

As a guide:

• account data: for the duration of account use
• project data: for the duration of the account or until deleted by the user
• payment data: for the duration required by accounting, tax, or evidentiary obligations
• monitoring data: for the duration necessary for the service, diagnostics, or according to available settings
• technical logs: for a limited period necessary for security and diagnostics

When data is no longer necessary, it may be deleted, anonymized, or archived in accordance with applicable obligations.

We implement reasonable measures to protect data, including:

• authentication
• access control
• encryption where possible
• environment separation
• security logs
• backups
• restriction of internal access
• protection of API keys and secrets
• verification of communications with connected devices

No system is completely secure. You must also protect your account, use a strong password, and avoid sharing your credentials.

Depending on the law applicable in your country, you may have rights over your data, including:

• right of access
• right of rectification
• right of erasure
• right to object
• right to restriction
• right to withdraw consent
• right to information
• right to request portability where applicable

To exercise your rights, contact us at:

[email protected]

We may ask you for additional information to verify your identity before processing the request.

You can request deletion of your account by contacting us at:

[email protected]

Certain data may be retained where necessary to comply with a legal obligation, resolve a dispute, prevent fraud, ensure security, or retain proof of a transaction.

SolarDim uses cookies and similar technologies to:

• maintain the session
• secure the service
• remember preferences
• measure usage
• improve the user experience

Vercel Analytics (audience measurement) and Sentry Session Replay (session diagnostics) are optional and are enabled only after your consent. Sentry error monitoring without session recording may remain active to protect the security and reliability of the service. You can change your choice at any time through the “Manage cookies” link or your account settings.

SolarDim is not intended for children.

Users must meet the legal age required in their country to create an account, enter into a contract, or use a professional service. If we learn that an account was created by a minor without appropriate authorization, we may delete it.

SolarDim may provide automated calculations, recommendations, alerts, or estimates.

These results do not constitute a final legal, financial or technical decision. The user must verify the results and, where necessary, seek validation from a qualified professional.

We may amend this Policy to reflect:

• changes to the service
• regulatory changes
• new providers
• new features
• security requirements

The applicable version is the one published on the platform.

For any question regarding privacy, data protection, or exercising your rights, contact us at:

[email protected]